Important Shipping Information

This online ordering system is only available in Australia.

Zero Waste Box Shipping Guidelines:

For the Zero Waste Box service to work effectively and safely, please follow these simple shipping guidelines on how and what you can ship back to TerraCycle:

1. When will my order arrive? Orders are typically shipped out 2-3 business days after the order is placed. All orders ship via Australia Post and can take up to 10 business days to arrive. Please note: during a sale period, these times may vary; expect possible delays with your order being fulfilled.
2. Do I need to seal up my Zero Waste Box? Once ready to be shipped back to TerraCycle, securely tape your Zero Waste Box to prevent any spillage in transit and ensure your collected waste arrives safely at our MRF.
3. Only send in items the box accepts. Sending in items that fall outside the selected category causes contamination and the need for added separation, which increases costs. For a more technical description of what is accepted, please click here.
4. Do not send in household items that may be considered hazardous waste. These include items such as lithium-ion batteries, pressurised canisters, pesticides, oil-based paint or medical sharps, organics, broken glass, biomedical waste, soiled nappies, or expired medication. Do not send in anything sharp, flammable, reactive, corrosive, ignitable, radioactive, toxic, infectious, or pathogenic. For a more technical description of what is accepted, please click here. 
5. Do not ship dripping packages. Please make sure all excess product has been removed before putting it in your Zero Waste Box. If you choose to rinse your items, please note that the system must be completely dry prior to shipping.

IMPORTANT: Please note maximum box weight is 20 KG, to meet Australia Post shipping requirements

To check your nearest Zero Waste Box dropoff location at Australia Post, click here 

No time to get to the post office? You can book a convenient pickup through Australia Post’s My Post Business service click here.This incurs a pickup fee of $13.95 payable upon booking. Drivers are able to collect up to 100 boxes in one pickup. The maximum box weight of 20kg applies and the total weight of all boxes must be less than 350kg. Note this service is currently limited to metro areas, please check that your postcode is included before booking this service.